This checklist provides general guidelines for reopening your practice and does not supersede any laws under which this industry operates. Always follow the health and sanitation regulations established by your local, state or national governments. These guidelines, templates and resources are customizable with applicable components being used as deemed appropriate by our practice at the time of publishing this and WE, Balancingtouch cannot take ownership of changed information or updated/corrected information so please double check .
LAWS AND REGULATIONS
- Familiarize yourself with new laws and ordinances at the local, government and national levels.
- Familiarize yourself with new regulations and guidelines from relevant professional governing bodies. SAHSCP for beauty therapy and we do work in alignment with them from a spa set up perspective. Massage's practised with our approach does not have an independent regulatory board yet, however one is currently being development.
- Please contact our office and we will send you the relevant forms to apply for your temporary working permit, from a far more suited natural medical board.
- Identify practice policies and other items that will need to be adjusted as a result of any new laws or regulations.
TREATMENTS AND OFFERINGS AT YOUR PRACTICE
- Evaluate treatments offered, you may need remove or alter some.
- Consider eliminating reusable copies of the treatment menu and transitioning to single-use disposable copies or a digital or no-touch promotional display of available services.
- Establish treatment guidelines for staff, if you have. Including: Policies regarding wearing gloves, masks or other personal protective equipment (PPE) during treatments.
- Protocols for clients exhibiting symptoms of illness during treatments
- Visual indication of washing of hands prior to and following treatments.
- Encouraging clients to wash hands prior to treatments (verbally, through posted signage, etc.)
- Ensure proper sanitation protocols are in place and to identify if they have new resources available to assist with educating both clients and staff.
BOOKINGS & PAYMENT
- Select date when you will available for bookings.
- Share date and treatment menu with clients.
- Review and evaluate cancellation policies, especially if they relate to illness or suspected illness DO NOT CHARGE
- Inform clients in advance of new safety measures, changes to the facility, procedures, etc. especially what they will experience when arriving at your practice.
- Forecast anticipated occupancy and business levels for the next six to nine months to establish baselines for re-hiring, scheduling, hours of operation, etc.
- Evaluate and adjust appointment scheduling to allow implementation of updated cleaning and sanitation practices, social distancing, etc.
- Pre-arrival procedures, the screening you would the day before.
- Evaluate payment options and processes, consider cashless options.
- Evaluate greeting protocols for client’s arrival (i.e. replace a handshake with a warm greeting, a ritual involving hand cleaning and warm towels, etc.)
- Determine if the client check-in process will change (i.e. contactless check-in, texting confirmation of arrival, use of mobile apps, etc.)
- Evaluate recommended guest arrival times, ensuring there is sufficient time between treatments for hygiene protocols.
PURCHASING AND SUPPLIES
- Perform an inventory of essential supplies, including: Personal protective equipment (PPE), sanitation items, including those required for increased or heightened sanitation practices.
- Retail items, reusable replacements for shared amenities no longer being offered.
- Review uniform policy to determine if changes are required regarding the wearing of masks, staff having an additional uniform available, etc
- Evaluate need and budget for new purchases, including Plexiglas shields, additional uniforms, motion sensors for lights, touchless faucets, more robust PPE, etc.
- Conduct a physical review of the space to ensure all essential systems are operational. Including: Electrical, Water, Music/sound systems, Fitness equipment
- Evaluate your space to determine how social distancing will be managed (if applicable)
- Consider unplugging or removing items not in use.
The following guidelines are intended for ensuring sanitation standards are met or exceeded.
- EPA-registered disinfectant (or equivalent, if outside U.S.)
- Disposable gloves, cleaning
- Disposable gowns, optional
- Face masks, COMPULSORY
- Household bleach (if applicable)
- Isopropyl alcohol (if applicable)
- Additional PPE (if applicable
INTERNAL & EXTERNAL COMMUNICATIONS
Identify ways to visibly promote sanitation/cleaning activities
Example like door hangers noting that sanitation is in progress.
Use tent cards highlighting how often a space is sanitized
Posted confirmation that all equipment gets cleaned regularly
Hand washing routine
Send “Welcome Back” emails to your client’s outlining:
new sanitation practices and policies
advertised reopen date
expectations on what may visually be different
changes to payment process
Updates to consultation forms (if applicable)
Availability limits and spacing requirements (if applicable)
Identify a way to thank loyal customers for returning to your practice
TREATMENT SANIZATION CHECKLISTS:
Clean and disinfect high-touch areas which include:
Clean and disinfect hard surfaces
Massage beds and face hole
Any equipment used during treatment; hot stones, wok, bamboo choo’s, oil bottles, oil warmers, etc.
Clean and disinfect hard surfaces and high-touch areas which include:
Faucet and handles
Toilet paper/paper towel dispensers
Disinfect and decontaminate clothing between clients using alcohol spray.
Launder uniforms and clothing items immediately after client leaves.
Towels to be changed after every client and washed immediately, according to the manufacturer’s instructions, using the warmest appropriate water setting. Dry items completely and clean and disinfect clothes items again before use.
CLIENT CONSULTATION UPDATES:
It is important to do another consultation with your client. The will need to be screened the day before telephonically and then again on arrival. When clients arrive for their treatment, temperature screening and a short questionnaire would need to be conducted, this must all be recorded.
(PLEASE REFER TO THE PROFESSIONAL HYGIENE POLICY & PROTOCOLS FOR MASSAGE AND TOUCH THERAPY PRACTITIONERS)
The questions would be the risks & symptoms.
A thorough consultation would need to be performed, documented and kept safe.
(There is a downloadable client consultation form available.)